Privacy Policy

Privacy Policy

OS CONSULTANTS
Miami, Florida | (786) 646-6376 | www.osconsultants.net
Effective Date: July 03, 2025

SMS Keywords and Automated Responses

  • Opt-In Keyword: START
    • When you text START, we collect your phone number and consent timestamp.
    • Automated response confirms your subscription and provides key information.
  • Opt-Out Keyword: STOP
    • When you text STOP, we immediately update your consent status to opted-out.
    • Automated response confirms your unsubscription.
    • Your phone number remains in our system for compliance record-keeping.
  • Help Keyword: HELP
    • When you text HELP, we provide automated assistance information.
    • No additional personal information is collected from HELP requests.

All keyword interactions are logged for compliance and service improvement purposes.

1. Information We Collect

  • Your phone number
  • Your name and company information (if provided)
  • Date and time of consent
  • Method of consent (website, phone, SMS keyword)
  • IP address and browser information (for website opt-ins)
  • Message delivery and response data
  • SMS keyword interactions (START, STOP, HELP responses)

2. How We Use Your Information

  • Send you the text messages you’ve consented to receive
  • Process opt-in and opt-out requests via SMS keywords
  • Provide automated help responses when requested
  • Maintain compliance with telecommunications regulations
  • Improve our services and communication effectiveness
  • Respond to your support requests
  • Maintain records for legal and business purposes

3. Data Security & Storage

  • Encrypted database storage
  • Access limited to authorized personnel only
  • Regular security audits and updates
  • Secure backup and disaster recovery procedures
  • Records retained for a minimum of 12 months for compliance purposes
  • SMS keyword interactions are logged and securely stored

4. Information Sharing – Marketing Purposes

Your Personally Identifiable Information (PII) will not be shared, sold, or rented to third parties for marketing.

No phone/mobile number information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. SMS Opt-In Data Protection

We will not sell, share, or rent your SMS opt-in information to any third party for any reason other than to deliver the specific services associated with the campaign.

We may share your personal data with third parties that assist in providing messaging services, such as platform providers, phone carriers, and other vendors.

Your data will not be shared with non-affiliated third parties, as explicit one-to-one consent is required for SMS communications.

6. Limited Third-Party Sharing for Service Delivery

We may share your information only with:

  • SMS service providers (confidentiality bound)
  • Phone carriers necessary for message transmission
  • Technology vendors for platform maintenance
  • Legal authorities as required by law or court order

All providers are contractually obligated to protect your information and use it only for service delivery.

7. Your Rights

  • Access your personal information
  • Request correction of inaccurate data
  • Request deletion (subject to retention requirements)
  • Withdraw consent by replying STOP
  • File complaints with regulatory authorities
  • Get help by replying HELP

8. Cookies and Website Data

Our opt-in website may use cookies and similar technologies to improve user experience and track consent interactions.

9. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect information from children under 18.

10. Data Retention

We retain SMS opt-in and related data for at least 12 months to ensure compliance, including:

  • Original consent records
  • Opt-out requests and timestamps
  • SMS keyword interaction logs
  • Message delivery records

Data may be deleted after this period unless required by law to retain longer.

11. International Data Transfers

Your information is processed and stored in the United States. If you’re outside the U.S., your data will be transferred accordingly.

12. Contact Us About Privacy

  • Email: privacy@osconsultants.net
  • Phone: (786) 646-6376
  • Mail: OS Consultants Privacy Officer, Miami, Florida
  • SMS: Reply HELP to any message

13. Changes to This Privacy Policy

We may update this policy periodically. The latest version is available at www.osconsultants.net/privacy-policy. Material updates will be sent via text or email.